Mara Ziengs
MULTI-LANGUAGE CUSTOMER SERVICE SPECIALIS
Greetings
Mark the name, Mara Ziengs!
I represent the new wave of Customer Specialist, as I cannot only deliver excellent support to customers in multiple languages BUT also have highly valuable skills such as chatbot development, problem mapping & solving, and strategic planning.
I am passionate about what I am doing, because I love serving customers! One of my goals in life is to change the stigmas about Customer Service Personnel.
And as they say: Act locally, think Globally
Caught your attention yet?
See more about my Experience and Projects
In a fast-paced work environment it is crucial to keep ourselves centred & focused on our goals!
The quote that helps me keep my eyes on the prize, which is optimised customer care processes is:
“Probleme kann man niemals mit derselben Denkweise lösen, durch die sie entstanden sind.”
– Albert Einstein. (~1936)
“We cannot solve our problems with the same level of thinking we used to created them.”
– Albert Einstein (~1936)
MY SKILLS
Read more about my skills below!
Do not hesitate to get in touch with me!
Excellent Customer Service skills
Experience in serving customer roles in growing tech-companies and years of hospitality work
Tri-lingual skills
English, Dutch and German full professional proficiency
Team work & Collaborative skills
Gained team work & collaborative skills through academic group work as well as working in customer solutions teams
Protagonist personality
ENFJ-T personality type - read more about it here
Intercultural proficiency
Intercultural proficiency gained through collaborating and working in different locations with multicultural teams
Pace-setting leadership skills
Leading from the front, setting high standards and expecting team to work with minimal management
